APPLICATION OF QUALITY AND IT TOOLS IN SPORTS ORGANIZATIONS

Milan Radaković; Željko Turčinović; Dejan Sredojević; Mrđan Čolović; Slobodanka Jovin

doi:10.46793/ManagSport16-2.084R

Authors

Milan Radaković Faculty of Sport, University “Union-Nikola Tesla”, Belgrade, Serbia https://orcid.org/0000-0002-3796-9670
Željko Turčinović Faculty of Sport, University “Union-Nikola Tesla”, Belgrade, Serbia https://orcid.org/0000-0002-3303-5627
Dejan Sredojević College of Modern Business, Belgrade, Serbia https://orcid.org/0000-0002-3122-9778
Mrđan Čolović University of Business Studies Banja Luka, Banja Luka, Bosnia and Herzegovina https://orcid.org/0009-0003-3185-3524
Slobodanka Jovin Business School of Vocational Studies, Novi Sad, Serbia https://orcid.org/0000-0002-1221-890X

DOI:

https://doi.org/10.46793/ManagSport16-2.084R

Keywords:

sport,management, IT, quality,quality, methods and techniques

Abstract

Quality tools in sports organizations enable precise analysis and improvement of various aspects of sports performance, training methods, organizational management, and the reduction of different types of risks. In modern sports, both professional and amateur, the use of quality tools allows athletes, coaches, and managers to make decisions that enhance performance and efficiency. The aim of this paper was to examine how the application of quality tools can contribute to improving the efficiency and effectiveness of work in sports organizations. The focus of the study was on identifying the most commonly used quality tools and analyzing their impact on sports performance, organizational management, and user/service satisfaction. The research methods used include: quantitative analysis (questionnaires) and qualitative analysis (interviews and case studies). The data obtained from the questionnaires were analyzed using statistical methods. Research findings: based on the presented business data, it can be stated that sports organizations use only a small number of quality tools in their operations. Based on the research, it can be concluded that the tools used are mostly useful for further business and application in sports.

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